SUPPORT ENGINEER L1, L2, L3

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

REQUIRED SKILLS

• Hands-on experience with PLM systems (Teamcenter or equivalent) in L2/L3 support roles.
• Working knowledge of .NET and Java-based applications.
• Experience in system monitoring, job scheduling, and troubleshooting.
• Good communication and interpersonal skills to interact with users and cross-functional teams.

Nice to have Skills:

• Experience with Visual Studio and Java development environments.
• Exposure to enterprise integration scenarios involving CAD/ERP systems.
• Ability to write and optimize PL/SQL queries for diagnostics and reporting.

Technical Keywords

• PLM Systems (Teamcenter, Siemens PLM, Windchill, etc.)
• L1/L2/L3 Support
• PL/SQL
• Oracle Database
• .NET Framework
• Java
• Visual Studio

Key Responsibilities

• Provide L1/L2/L2/L3 support for Teamcenter PLM and custom PLM systems, including issue resolution, user assistance, and system troubleshooting.
• Deliver technical support and training to end-users on PLM system usage and best practices.
• Support and maintain integrations with CAD, ERP, and other enterprise tools to ensure seamless data flow.
• Monitor system health, scheduled jobs, and server performance; proactively identify and resolve issues.
• Collaborate with cross-functional IT teams including Infrastructure, Storage, and Network to resolve environment-related issues.
• Document and track issues, resolutions, and improvement opportunities in support logs and knowledge bases.

Join us!