Your role

As a Salesforce Developer/ Support Engineer, you'll work alongside a team of like-minded individuals within the Salesforce community and partner closely with our clients on a wide variety of collaborative and innovative engagements. We are seeking a highly skilled and motivated Managed Service Support Specialist to provide ongoing support, management, and troubleshooting for Salesforce platforms, specifically Experience Cloud, Service Cloud Voice, and Shield.

You will play a key role in:

• As a Salesforce Consultant, you will support and enhance Salesforce implementations.
• You will work closely with stakeholders to maintain system stability, resolve incidents, and implement minor enhancements while ensuring compliance with SLAs and regulatory standards.
• This role will involve providing proactive support to clients, ensuring their Salesforce environment operates seamlessly, troubleshooting issues, and optimizing the platform’s performance to meet business needs.
• Platform Support & Maintenance.
• Provide tier 2 and tier 3 support for Salesforce Experience Cloud, Service Cloud Voice, and Shield.
• Assist in troubleshooting issues, managing incident escalations, and providing resolutions.
• Client Engagement - Serve as a primary point of contact for managed service clients, building strong relationships and ensuring customer satisfaction.
• Customization & Optimization - Support clients with customizations, integrations, and optimizations of their Salesforce platforms.
• Help refine workflows, processes, and configurations in Experience Cloud and Service Cloud Voice to improve overall performance and user experience.

Your profile

• At least 3-5 years of experience working with Salesforce Experience Cloud, Service Cloud Voice, and Shield in a support or managed service role.
• Experience with Salesforce Service Cloud features and integrations is a plus.
• Experience with LWC, Omnistudio.
• Technical Proficiency - Proficient in Salesforce administration, configuration, and troubleshooting. Strong understanding of Salesforce platform security, encryption, and compliance with Salesforce Shield.
• Problem-Solving Skills - Strong analytical and troubleshooting skills with the ability to address technical issues effectively and independently.

What you’ll love about working here

• You will be a part of a diverse collective of free-thinkers, entrepreneurs, and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for career growth.
• We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
• At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
• We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.
• We don’t just believe in inclusion we actively go out to making it a working reality. Driven by our core values and ‘Inclusive future for all’ campaign, we build environments where you can bring your whole self to work.

Apply today!