Procure To Pay Service Delivery Manager
Capgemini
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
YOUR ROLE
We are seeking a dynamic, results-driven Service Delivery Manager – P2P to lead end-to-end operations, ensuring process excellence and client satisfaction. This role involves driving performance, managing resources, mitigating risks, and delivering insights through data analysis. You’ll lead teams, champion continuous improvement, manage stakeholders, and align service delivery with business goals and contractual obligations.
In this role you will play a key role in:
Strategic Leadership & Governance
- Execute a global P2P strategy in their respecting regions in line with recommendation from GPO and Finance Manager.
- Establish governance frameworks with robust policies and controls to ensure compliance with internal standards and external regulations (e.g., SOX, tax laws).
Service Delivery & Operational Excellence
- Oversee end-to-end AP operations including invoice processing, vendor onboarding, exception handling, payments, and expense management.
Stakeholder & Vendor Engagement
- Act as the primary liaison between finance, procurement, IT, and external vendors, managing escalations and ensuring issue resolution..
Process Optimization & Transformation
- Lead continuous improvement initiatives to enhance efficiency, accuracy, and cost-effectiveness across AP processes.
YOUR PROFILE
Team Leadership & Development
- Build and lead a high-performing AP team, providing coaching, mentoring, and career development opportunities.
- Promote a culture of accountability and innovation, ensuring high-quality service delivery and employee engagement.
Risk, Compliance & Controls
- Ensure strong internal controls are in place and tested regularly to support audit readiness and regulatory compliance.
- Monitor regulatory changes and adapt AP processes to maintain compliance with evolving legal and financial standards
Reporting, Analytics & Strategic Support
- Support strategic initiatives including budgeting, forecasting, RFPs, solution development, and expanding AP capabilities with clients.
WHAT YOU'LL LOVE ABOUT WORKING HERE
- We recognize the significance of flexible work arrangements to provide support. Be it remote work, flexible work hours or alternative work schedules, you will get an environment to maintain healthy work life balance.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.