Service Delivery Manager - C2C
Capgemini
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
YOUR ROLE:
The Service Delivery Manager – C2C oversees the entire Contract-to-Cash cycle, ensuring timely billing, collections, and cash application. They drive process optimization, compliance, and automation, while managing client relationships, mitigating risks, and leading teams. The role focuses on performance improvement, financial accuracy, and delivering value through data-driven insights.
In this role you will play a key role in:
- Own overall account performance, ensuring excellence in O2C service delivery and high client satisfaction
- Analyse exception trends and rework volumes to identify root causes and implement DGEM-based automation and process improvements
YOUR PROFILE:
- Lead digital transformation initiatives, targeting top-quartile KPIs (e.g., 90%+ auto cash application, <2% unapplied cash) in collaboration with technology teams
- Serve as the escalation point for complex issues, coordinating with clients, sales, and internal teams to ensure timely resolution
- Define strategic goals and align team objectives across Credit, Collections, and Cash Application to support end-to-end O2C success.
WHAT YOU'LL LOVE ABOUT WORKING HERE:
We recognize the significance of flexible work arrangements to provide support. Be it remote work, flexible work hours or alternative work schedules, you will get an environment to maintain healthy work life balance.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.