<div><div><div><div> <div><h2>Job Description</h2></div> <div> <p>Digitally resolve customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention.</p> <p> </p> <p>Requirements </p> <ul type="disc"> <li>Strong Communication &amp; Customer Service Skills - Malay and English</li> <li>1 to 3 year of international contact center experience.</li> <li>Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools</li> </ul> <ul><li>Must possess excellent written and oral communication, listening, and comprehension skills. </li></ul> <ul> <li>Stellar customer service skills and the ability to de-escalate customer frustration. </li> <li>Superior problem-solving skills and the ability to work independently and objectively. </li> <li>Dedication to the customer experience with the ability to build and maintain strong relationships. </li> <li>Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns. </li> <li>Sound decision making. </li> <li>Must be able to effectively adapt to accelerating changes. </li> <li>For remote work a secure workspace and effective internet connectivity is necessary.</li> </ul> </div> </div></div></div></div>

Customer Service

Philippines

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. The group reported in 2022 global revenues of €22 billion.

Paris, France

Capgemini

Malay Customer Care Senior Associate

Matt Wallaert

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Please note that I give priority to underrepresented candidates. While I encourage everyone to let me know what they are looking for, the dominant use of both my time and social capital is creating a more equitable workplace and that applies here as well.