Contact Center Operations Director
Capgemini
Operations
Philippines
Posted on Jul 9, 2025
Job Description
Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.
Job Description - Grade Specific
Become trusted advisor for their client and manage CXO level stakeholders. Produce business cases and strategies, shape opportunities and recommends improvements in terms of processes, systems, and automation to increase business value. Provide advisory on sector/domain trends and growth and future business technology model.