Job Description

The Client & Sales Support Engineer (CSSE) plays a key role in supporting the SE organization through activities that drive customer product feature adoption as well as the lifecycle management of a customer’s fleet of products and solutions. This role also involves communication with clients, customers, and internal stakeholders, including Field SE, Professional Services, Renewals Sales teams, and tools/product development teams.

YOUR ROLE

• Support internal teams and customers with configuration validation, solution design, and technical guidance during pre-sales and post-sales phases.
• Assist in creating sales plays and lifecycle management processes through data collection and analysis.
• Deliver product presentations and consult on hardware/software upgrades to enhance customer systems.
• Participate in account planning and expansion of product portfolios with existing customers.
• Lead simple solution designs and support system configurations, feature adoption, and demos.
• Ensure high customer satisfaction by proactively resolving support cases and providing tailored performance solutions.
• Collaborate cross-functionally with teams like Customer Support, Professional Services, and Order Management.
• Drive technical account management to support implementation and maintain strong client relationships.

YOUR PROFILE

• 1–2 years of experience in the technology industry or a similar field, with strong customer interaction skills and high-volume phone presence.
• Passionate about technology, quick to learn new systems, and able to deliver technical product and architecture presentations.
• Strong critical thinking, problem-solving, and data analysis abilities to support customer interactions and decision-making.
• Self-motivated, proactive, and capable of working independently while managing multiple tasks in real-time scenarios.
• Willing to develop consultative selling skills and open to relocation upon promotion; 5–10% overnight travel expected.
• Comfortable using tools like Salesforce.com; knowledge of storage architectures (FC, iSCSI, NAS, etc.), VMware, Windows, UNIX, and network environments is a plus.
• Required presence in Prague office
• English and German language (fluent)

WHAT YOU'LL LOVE ABOUT WORKING HERE

• Supportive environment for personal growth, including help with certifications and access to international know-how and career opportunities.
• Flexible work culture based on trust — relaxed hours and home office options, with a focus on delivering quality results.
• Commitment to social impact, featuring volunteering initiatives like Impact Together Week involving 7,000+ participants.
• A wide range of employee perks: meal vouchers, Multisport card, birthday day off, free office gym access, and monthly company breakfasts.

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With a strong 55+ year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions—from strategy and design to engineering—fueled by market-leading capabilities in AI (including generative AI), cloud, and data, combined with deep industry expertise and a robust partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.