Job Description

Job Title: Azure Production Support Engineer (L1, L2 & L3)

Location: Richmond, VA (Hybrid)

Job Summary:

We are seeking a skilled and proactive Azure Production Support Engineer to join our Cloud Operations team. The ideal candidate will have hands-on experience supporting IT teams with a strong Azure platform footprint, leveraging Azure Marketplace tools and services. This role requires a self-starter with excellent troubleshooting skills, a deep understanding of Azure infrastructure, and the ability to manage incidents across multiple support levels (L1, L2, L3).

Key Responsibilities:

• Provide L1, L2, and L3 support for Azure production environments.
• Respond to and resolve production incidents and outages.
• Lead incident bridges, manage calls, and drive resolution independently.
• Conduct root cause analysis and implement preventive measures.
• Monitor system health, performance, and security using Azure Monitor, Application Insights, and Log Analytics.
• Maintain and optimize Azure infrastructure and resources.
• Create and maintain automation scripts using Bash, PowerShell, and Terraform.
• Implement and manage backup, disaster recovery, and high availability solutions.
• Ensure compliance with security best practices and standards.
• Collaborate with development teams to enhance application performance and scalability.
• Document processes, configurations, and system architectures.
• Mentor junior team members and promote knowledge sharing.
• Support FinOps practices for cost optimization.

Mandatory Skills & Qualifications:

• Certifications: AZ-900 and AZ-104 (additional Azure certifications are a plus)
• Experience: 3+ years in Azure platform/infrastructure support roles
• Scripting: Proficient in Bash, PowerShell, and Azure CLI
• IaC Tools: Hands-on experience with Terraform and ARM templates
• Incident Management: Strong troubleshooting and RCA skills
• Networking: Experience with VNETs, NSGs, ExpressRoute, VPNs, Load Balancers, and Application Gateways
• Security: Experience with Azure AD, RBAC, Key Vault, and compliance standards
• Resilience: Knowledge of Azure Site Recovery and backup solutions
• Communication: Excellent verbal and written communication skills
• Work Ethic: Self-motivated, proactive, and capable of working independently in a fast-paced environment

Preferred Qualifications:

• Experience in a 24x7 on-call support environment
• Exposure to FinOps and cost management in Azure
• Familiarity with DevOps practices and CI/CD pipelines

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

Flexible work

Healthcare including dental, vision, mental health, and well-being programs

Financial well-being programs such as 401(k) and Employee Share Ownership Plan

Paid time off and paid holidays

Paid parental leave

Family building benefits like adoption assistance, surrogacy, and cryopreservation

Social well-being benefits like subsidized back-up child/elder care and tutoring

Mentoring, coaching and learning programs

Employee Resource Groups

Disaster Relief

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please get in touch with your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law