ABOUT CAPGEMINI

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

ABOUT YOUR ROLE:

We are seeking an experienced BOT AI and GenAI Solutions Engineer to design, develop, and integrate AI-driven BOT solutions across multiple platforms. The ideal candidate should have expertise in Google Contact Center AI (CCAI), Ultimate AI, Genesys Cloud, and GenAI (LLM-based integration) with ChatGPT 4o and Gemini Flash 1.5, along with strong experience in API integration, cloud automation, pipeline deployment and conversational AI using JavaScript scripting language. This role focuses on enhancing BOT capabilities, improving customer experiences, and optimizing system performance through analytics, incident management, and A/B testing.

YOUR ROLE:

• Develop and integrate chat and voice BOTs across platforms (e.g., Facebook, Genesys Cloud).
• Implement APIs and connect BOTs to cloud services (GCP Pub/Sub, BigQuery).
• Automate deployments and monitor performance using GitHub, Terraform, Grafana, and Splunk.
• Manage incidents, run A/B tests (Optimizely), and improve BOT UX and accessibility.
• Support multilingual content and knowledge management using Phrase and JIRA.

YOUR PROFILE:

• Experience with Google CCAI, Ultimate AI, GenAI (ChatGPT 4o, Gemini Flash 1.5).
• Strong JavaScript and API integration skills.
• Familiarity with GCP, GitHub, Terraform, HTML/JSON, and monitoring tools.
• Agile workflow experience and knowledge of accessibility standards.
• Fluent English

WHAT YOU WILL LOVE ABOUT WORKING HERE:

• Open access to learning platforms for all: All employees have access to hundreds of thousands of learning assets and curated programs from Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more;
• Well-being Hub: The global Well-Being Hub connects employees across various facets of well-being: work-life balance, working hours and network growth;
• Hybrid working: We encourage flexibility when it comes to when and where works gets done. Employees work with their managers to determine an arrangement that works best for their role and personal circumstances;
• We also offer additional benefits such as Employee referral bonus and Company shares program.
• 1 day office attendance – the office is in Budapest.

Capgemini Hungary is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability.