<div><div><div> <div> <div><h2>Job Description</h2></div> <div><ul type="disc"> <li><span>First point of contact for customers with technical support issues and questions on Dell products, including advanced storage attached network (SAN) and network attached storage (NAS) environments</span></li> <li>Analyse log files and all other relevant information to troubleshoot and resolved storage issues</li> <li>Analyse and resolve Complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Service. </li> <li>Knowledge in Fibre Channel, iSCSI, RAID, Block/File level management and Disaster recovery would be highly beneficial</li> </ul></div> </div> <div> <div><h2>Job Description - Grade Specific</h2></div> <div>Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.</div> </div> </div></div></div>

Customer Service

India

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast-evolving and innovative world of Cloud, Data, AI, connectivity, software, digital engineering, and platforms. The group reported in 2022 global revenues of €22 billion.

Paris, France

Capgemini

Storage Tech Support | 4-6 years | Gurgaon

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Please note that I give priority to underrepresented candidates. While I encourage everyone to let me know what they are looking for, the dominant use of both my time and social capital is creating a more equitable workplace and that applies here as well.