ServiceNow HR Service Delivery Consultant
Capgemini
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
We are seeking an experienced ServiceNow HRSD (Human Resources Service Delivery) Consultant to join our team. The successful candidate will be responsible for implementing, configuring, and supporting the ServiceNow HRSD module for our clients. This role requires a deep understanding of ServiceNow's HRSD capabilities, as well as strong technical and consulting skills.
In this role you will play a key role in:
• Analyze client requirements and design solutions using ServiceNow HRSD to meet their HR service delivery needs.
• Configure and customize the ServiceNow HRSD module, including workflows, forms, reports, and integrations with other HR systems.
• Develop and implement best practices for HR service delivery processes, such as employee onboarding, offboarding, and case management.
• Provide training and knowledge transfer to client teams on the ServiceNow HRSD module and related processes.
• Collaborate with cross-functional teams, including HR, IT, and business stakeholders, to ensure successful implementation and adoption.
• Troubleshoot and resolve issues related to the ServiceNow HRSD module, and provide ongoing support and maintenance.
• Stay up-to-date with the latest ServiceNow HRSD features and updates, and contribute to continuous improvement initiatives.
Your Profile
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Experience working with ServiceNow HRSD
• Certified ServiceNow System Administrator or equivalent certification is preferred.
• Strong understanding of HR processes, such as employee lifecycle management, case management, and knowledge management.
• Experience in project management, requirements gathering, and solution design.
What you'll love about working here
- You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
- We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
- At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.