Why join frog?

Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large.

Your Role

As an Associate Consultant at frog, you will collaborate with designers, technologists, and program managers to envision and create new products, services, and experiences. You may work across any stage of the product development lifecycle, but your role is to ensure that the concepts and designs are sensitive to both the needs of users and our clients’ businesses. You are empathetic, curious, humble, and creative. You don’t accept the world as you find it but strive to improve it. You are skilled at reducing complexity to hone-in on the essence of a business or strategy issue. On a typical project you will:

• Map existing service ecosystems and service delivery processes
• Plan, conduct, and synthesise research with existing/potential service users and existing/potential service providers (front and back-end)
• Identify frameworks best suited to project needs and emerging insights along the service delivery, for front and back-office processes (e.g., customer journeys, service blueprints, ecosystem maps) that include metrics to help monitor service performance through time
• Orchestrate and lead co-creation workshops with clients, partners, and customers to drive the analysis of current services and the design of improved/new services
• Frame and consolidate service value propositions for service users and service providers
• Orchestrate service test sessions using prototyping tools and techniques (digital/physical mock-ups of touchpoints, service scripts, pilot protocols etc.) with users and providers to validate service components and define detailed service requirements
• Support client organisations in the implementation of new services, co-organising employee trainings using service playbooks and simulations of detailed service processes

Your Profile

• 1+ years of professional experience in service design and a robust practical and theoretical grounding in service design through your studies
• Well-developed core design skills, demonstrated in your portfolio of recent work
• Willingness to quickly learn and grow your service design skills on the job
• Ability to present and clearly explain your work to others
• Experience collaborating in multifunctional teams
• Proficiency with contemporary design and prototyping tools and methods
• Affinity with frog’s values, and a passion for creating services that meet peoples’ functional and emotional needs
• Business level ability in English