At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

YOUR TASKS

• Provide top level business and technology architecture consultancy services to our clients;
• Work closely with customers to advise, consult, research, design and deliver innovative solutions to improve their business processes
• Defining and ensuring a comprehensive and coherent view across Business, Information, Systems and Technology;
• Assists ServiceNow Business Analyst in estimating release level of effort. Makes recommendations which yield a more cost-effective product and better streamlined workflows
• Assist or drive design workshops across projects to work with business stakeholders to improve the platform adoption and user experience of ServiceNow
• Work with: Customer Managers, Architects, Subject Matter Experts, Solution Designers and senior level representatives on the client’s side.
• Ability to prepare prototypes in demo instances for proposed solutions
• Support with Pre-Sales activities and responding to RFP’s and RFI’s
• Help and support Junior Consultants to grow within the ServiceNow area

YOUR PROFILE

• Several years of experience in designing and consultancy in implementing ServiceNow platform and integrations proven by ServiceNow certifications and delivered projects
• Several years of consulting and functional experience with ITIL Service Management processes
• ServiceNow Expertise: Deep understanding of ServiceNow ecosystem (CRM, HRSD and SOM) and interconnection with other ServiceNow Modules ITSM, ITOM, ITAM etc.
• Exceptional interpersonal, communication, facilitation and influencing skills
• Critical thinking skills, decisive judgment and the ability to work with minimal supervision
• Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture and worked integration with other applications
• Experience with industry-specific ServiceNow solutions proven by certifications and delivered projects
• Good Understanding of Agentic and Gen AI is a plus
• Familiarity with agile delivery models and digital transformation frameworks.
• English language is a must, German or French is a plus
• ITIL Certified

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Multisport.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

Apply now!