Job Description

As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to design, innovate and continually strive to improve the process and services delivered to the client.

Qualifications

• Languages: English and Spanish – minimum B2 level;
• Minimum 1 year of experience in financial area (O2C roles preferably);
• Highschool diploma is mandatory;
• Microsoft Excel skills;
• Customer service skills;
• Strong interpersonal and negotiation skills;
• Team player attitude;
• Be familiar with standard analysis tools/techniques;
• Understand KPI measures and their impact on profitability.

Job Responsibilities

• Handles complex cash application transactions, deductions and customer account clearing activities Monitors the overall process performance and accounts quality;
• Acts as a key contact point for Capgemini client to resolve queries or issues;
• Collate incoming payments daily by whichever method and track status;
• Ensures discounts and disputed items are dealt with in a timely manner in accordance with process;
• Tracks cash collection targets and advises on potential and significant deviation in order to escalate it properly;
• Escalates any issue with the bank statement which may affect to the collection process: missing files, interface error messages, etc.