Quality & Regulatory Engineer
Capgemini
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
Job Desciption
This position provides essential support in the management of global product complaints.
The role is twofold: ensuring accurate data entry of complaint intake and coordinating all necessary activities until the closure of market complaints. The successful candidate will contribute to maintaining compliance and efficiency in complaint handling processes.
Key Responsibilities
- Record market complaints in the TrûVault system, initiating the complaint management process.
- Coordinate complaint-related activities by interacting with internal and external stakeholders involved in the investigation and resolution process.
- Ensure timely and accurate documentation of complaint data in the One Trackwise system, where and when appropriate.Support the closure of complaints by following up on required actions and ensuring alignment with quality standards.
- Maintain compliance with internal procedures and applicable regulatory requirements throughout the complaint lifecycle.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.