• Ability to communicate technical and technological information in a clear and accessible manner to all business users.

• Demonstrated ability to identify and resolve procedural/process problems to maintain a philosophy of Continuous Service Improvement.

• Attitude and flexibility to respond and adapt to changing needs on short notice, to resolve problems in tight deadlines and critical situations.

• Ensure prompt and accurate resolution of technical support related issues to customers with a high degree of responsability and effective response.

• Ensure that the level 2 team is aware of major incidents as they occur.

• First and second level end user computing services.

• Provide troubleshooting support for a variety of 3rd party applications, Microsoft Office 365, PCs, laptops, peripherals, IP phones, internet browsers, Win 10, 11 and MAC OS operating systems.

• Engage in escalation support processes in a timely manner using good judgment and self-initiative.

• Assist in the creation of written/verbal instruction guides for users and update knowledge base.

• Manage incoming first and second technical inquiries effectively and efficiently using proactive customer service and call control techniques.

• Create and deploy Disney images of workstations through the PXE server.

• Manage workstation breakdown, relocation and configuration to accommodate user relocations, site remodels and installations of new assigned locations.

• Receiving supplies (miscellaneous), cell phones and computer equipment for the company, including both legal entities.

• Registering and modifying equipment in Service-Now,

• Securing the company's computer equipment and cell phones.

• Creation of the file related to the update (refresh) of the computer equipment.

• Downloading of print reports and capturing of toner cartridge status screens for submission to the printer supplier.

• Troubleshooting of first level printing problems.

• Configuration and management of computers for use with advertising displays.

• Support on-site company events, through projection and/or audio in various areas of the company,

• Coordinate and deliver equipment to be refurbished (computers and cell phones) to cast members.