Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR TASKS

• We are seeking a highly motivated and experienced ITIL Service Management Event Manager to join our team. The ideal candidate will be responsible for managing and overseeing IT events, ensuring that all incidents are efficiently handled and resolved. This role requires a deep understanding of ITIL processes and best practices, as well as excellent communication and organizational skills.
• Key Responsibilities:
• Manage and oversee IT events, ensuring timely and effective resolution of incidents.
• Coordinate with various teams to ensure seamless event management and incident resolution.
• Develop and implement ITIL processes and best practices to improve event management.
• Monitor and analyze event data to identify trends and areas for improvement.
• Provide regular reports and updates to senior management on event status and performance.
• Ensure compliance with all relevant policies and procedures.

YOUR PROFILE

• Strong understanding of IT infrastructure and event coordination.
• Proficiency in IT Service Management (ITSM) tools such as ServiceNow (SNOW).
• Familiarity with ITIL processes and certification is an advantage.
• Strong technical knowledge of IT systems, networks, and software.
• Excellent German communication skills, both written and verbal.
• Ability to communicate complex technical information to non-technical stakeholders.
• Strong project management skills, including planning, organizing, and managing resources.
• Ability to manage budgets and timelines effectively.
• Ability to quickly identify and resolve technical issues during events.
• Strong analytical skills to assess and mitigate risks.
• Excellent negotiation and influencing skills.
• Ability to work collaboratively with cross-functional teams and manage virtual teams.
• Ability to adapt to rapidly changing circumstances and handle multiple tasks simultaneously.
• Strong attention to detail to ensure all aspects of the event are covered and executed flawlessly.
• Ability to produce and maintain detailed documentation and reports related to event management.

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Well-being culture: medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

Apply now!