Job Description

• Able to manage roles and permissions in Workfront.
• Knowledge and experience to create and manage Workfront Fusion scenarios.
• Create custom reports.
• Working knowledge and experience to work with Workfront API and API explorer, but not necessarily proficient in API calls.
• Should have the ability/knowledge to use custom API calls for working with Workfront and other APIs.
• Ability to use modules for the Workfront app and other actions like create, read, update, delete, and search.
• Knowledge /ability to conduct basic troubleshooting and error handling.
• Involved in at least one Workfront project Go Live.
• Experience in following Agile development practices
• Excellent Troubleshooting, Analytical and Communication skills.

Primary Skills

• 3-5 years of experience in configuring and maintaining any work management tool and its related components
• Monitoring system performance identifying potential issues and troubleshooting problems
• Providing technical support to endusers addressing their queries and resolving issues
• Training users on how to use the work management tool effectively
• Managing user accounts and permissions
• Generating reports on system performance and usage
• Keeping track of system incidents and troubleshooting steps
• Ensuring compliance with industry standards and regulatory requirements
• Working with vendors and developers to resolve issues and implement new features
• Maintaining detailed documentation of system configurations and procedures

Secondary Skills

• Strong knowledge of the work management software and its underlying technologies
• Excellent oral and written communications skills with proven ability to communicate technical information clearly to both technical and nontechnical audiences
• Ability to work independently and as part of a team Strong organizational skills and ability to manage multiple tasks
• Proven ability to quickly learn new skills coupled with a keen interest in adopting new tools and technology