Salesforce Platform Support Engineer
Capgemini
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your role
As a Salesforce Support Engineer, you will be responsible for providing technical support and solutions for our Salesforce platform. You will work closely with various teams to troubleshoot issues, implement fixes, and support Salesforce-related projects. This role requires a proactive and detail-oriented individual who can manage high-priority issues and deliver timely resolutions.
- Technical Support: Provide expert-level support for Salesforce applications, including troubleshooting, debugging, and resolving technical issues.
- Incident Management: Provide 24x7 On Call support for P1 and P2 for L3 Platform Production issues, business hours for other issues; collaborate with other parties to resolve incidents, raise incidents towards other parties as needed and track to completion, escalate as needed to Salesforce Functional Leads, attend Post Incident Reviews on customer request.
- Problem Management: Raise Salesforce tickets, Manage Salesforce tickets and provide updates, work with other parties in DoH to resolve problems.
- Request Management: Triage Platform Requests via Azure DevOps Platform Front Door or applicable tool, action or assign as required. This includes performing data extracts.
- System Maintenance: Perform regular system maintenance, updates, and enhancements aligned to our SOPs to ensure optimal performance and reliability of the Salesforce platform.
Your profile
- Salesforce Certified Administrator or Developer.
- Experience with Salesforce integrations and third-party applications.
- Knowledge of ITIL or other IT service management frameworks.
- The role involves weekend work (approx. 2 weekends every 3 months) and after-hours work.
- You are required to participate in an on-call roster that requires you to be on call 24/7 for a 1-week period approx. every 6-8 weeks.
What you’ll love about working here
- You will be a part of a diverse collective of free-thinkers, entrepreneurs, and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for career growth.
- We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
- At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
- We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.
Apply today!
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.