Data Warehouse Support and Enhancement Specialist
Capgemini
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Permanent Position
Location : Onsite downtown Montreal
Long Description
Job Description: Data Warehouse Support and Enhancement SpecialistPosition Overview: We are seeking a skilled and proactive Data Warehouse Support and Enhancement Specialist to join our team. The ideal candidate will be responsible for maintaining, supporting, and enhancing our data warehouse environment. The role involves handling complex incidents, mentoring junior developers, and collaborating with various stakeholders to ensure seamless operations and improvements.
Key Responsibilities:
1. Technical Leadership and Mentorship:
o Mentor junior developers, providing guidance, knowledge sharing, and validation of their work.
o Conduct code reviews and ensure adherence to best practices and coding standards.
2. Incident Management:
o Act as the primary point of contact (SPOC) for critical incidents (P1 and P2).
o Resolve incidents that cannot be addressed by Level 1 support and escalate to appropriate teams (CACIB or 3rd parties) when necessary.
o Assist in building a comprehensive knowledge base (KB) to enable efficient incident response by Level 1 support in the future.
3. Problem Management:
o Analyze recurring issues and propose permanent solutions to address root causes.
o Collaborate with stakeholders to complete root cause analyses (RCA) and implement corrective measures.
4. 3rd Party and Vendor Coordination:
o Coordinate with 3rd party technical support teams and manage support tickets effectively.
o Serve as the subject matter expert (SME) for technical escalations related to Change the Bank (CTB) and problem resolution.
5. Operational Handover and Reporting:
o Provide detailed daily updates on activities, including shift handovers to ensure continuity.
o Maintain thorough documentation of processes, changes, and resolutions.
6. Business Requirements Analysis and Development:
o Work closely with business teams to analyze and understand requirements.
o Develop and implement code changes to meet business needs, ensuring quality and efficiency.
7. Testing and Validation:
o Conduct thorough testing of code changes, including functional changes and non-regression testing.
o Ensure robust quality assurance processes are in place.
Long Description
Mandatory Technical Skills:
• Proficiency in PL/SQL and Sybase SQL for database development and troubleshooting.
• Expertise in Shell Scripting for automation and operational tasks.
• Hands-on experience with Control-M for batch job scheduling and monitoring.
• Proficiency in SQL development tools such as SQL Developer and Rapid SQL.
Optional Skills:
• Familiarity with ETL tools (e.g., Informatica, DataStage, or Talend) is an added advantage.
Qualifications and Experience:
• Proven experience in supporting and enhancing data warehouse applications.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.
• Ability to work in a dynamic environment and handle multiple priorities effectively.
Preferred Attributes:
• A proactive mindset with a focus on continuous improvement.
• Ability to mentor and inspire team members.
• Experience in coordinating with cross-functional teams and external vendors."
Skills (competencies)
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.