Provides physical local support for incidents and requests relating to PCs, laptops, mobile devices, printers and in-scope peripherals. Provides support where the services cannot be delivered remotely. Could be based on a specific location or a dispatch engineer.

Provide Deskside support, where issue cannot be fixed remotely Install, Moves, Adds, Changes and Disposal (IMACDs)Provide Asset break-fix support, Local stock management, and Asset building and disposal Provision of replacement equipment Provide Assistance for data centres, network devices, audio visual devices, mobile phones, tablets, printers