<div><div><div><div> <div><h2>Job Description - </h2></div> <div> Proven credentials in International Technical Support environment with reputed organization Core Responsibilities: <ul> <li>Managing Team of Technical Support Engineers </li> <li>Direct, administer and control day to day operations</li> <li>Ensure compliance with established company and regulatory guidelines and procedures in order to provide high quality service and extraordinary customer experience</li> <li>Understand Business Objectives and Set Clear Team Goals</li> <li>Promote process improvement and strategic/tactical planning</li> <li>Conduct One on Ones, Team Building activities and Performance Reviews </li> </ul> Requirements: <ul> <li>Proven Work Experience as a Team Leader/Front Line Manager for a Technical Team</li> <li>In-Depth Knowledge of Performance Metrics/NPS/CSAT</li> </ul> </div> </div></div></div></div>

Operations

India

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast-evolving and innovative world of Cloud, Data, AI, connectivity, software, digital engineering, and platforms. The group reported in 2022 global revenues of €22 billion.

Paris, France

Capgemini

Powerxlex Ops Manager || 9 to 12 Years || Gurgaon

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