BMC Helix Developer
Capgemini
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
YOUR TEAM:
Application Development & Maintenance (ADM) is a Capgemini department that comprehensively realises end-to-end projects from business specification, through software development, implementation, to application maintenance using leading IT technologies and management methods.
We enthusiastically institute solutions in the fields of DevOps, SRE, Low-Code, broadly understood automation and AI.
The complexity and diversity of solutions allows, on the one hand, to build close relationships with clients on various levels, and on the other hand, employees have the opportunity to develop in a wide range of career paths. Our development teams are highly self-organizing and independent, capable in Agile and Lean Software Engineering practices.
Join us! You're welcome.
YOUR TASKS:
• develop, customize, and maintain BMC Helix ITSM applications (e.g., Incident Management, Change Management, Problem Management, Service Request Management);
• configure and extend workflows, forms, and integrations using BMC Helix Innovation Studio and Developer Studio;
• work with stakeholders to gather requirements and translate them into technical solutions;
• build integrations with other enterprise systems (e.g., using REST APIs, web services, etc.);
• troubleshoot and resolve issues related to system functionality and performance;
• provide technical documentation, including design specifications, test plans, and user manuals;
• stay updated with the latest BMC Helix platform features and best practices;
• support migration projects from legacy BMC Remedy environments to BMC Helix.
YOUR PROFILE:
• you hold a master’s, engineer’s or bachelor’s degree;
• 3 years of experience in a similar position;
• you are familiar with navigating the BMC Helix ITSM platform;
• you have knowledge of change management processes and how to implement them in BMC Helix ITSM;
• you are able to customize BMC Helix ITSM to meet specific organizational needs;
• skills in managing configuration items (CIs) and assets
• knowledge of techniques for managing service levels and ensuring compliance with SLAs
• proficiency in Java, JavaScript, and REST/SOAP web services.
• good understanding of ITIL v3/v4 practices.
• you use English communicatively.
NICE TO HAVE:
• BMC Certifications - BMC Certified Professional, BMC Certified Expert (BCE), BMC Remedy Administrator
WHAT YOU'LL LOVE ABOUT WORKING HERE?
- Practical benefits: permanent employment contract from the first day; hybrid, flexible working model; equipment package for home office; private medical care with Medicover; life insurance; Capgemini Helpline; NAIS benefit platform;
- Access to 70+ training tracks with certification opportunities; platform with free access to Pluralsight, TED Talks, Coursera, Udemy Business and SAP Learning HUB;
- Community Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others: Salesforce, Java, Cloud, IoT, Agile, AI.
GET TO KNOW US
Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.
Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.