Job Description

We are looking for a Kibana Subject Matter Expert (SME) to support our Network Operations Center (NOC) by designing, developing, and maintaining real-time dashboards and alerting mechanisms. The ideal candidate will have strong experience in working with Elasticsearch and Kibana to visualize key performance indicators (KPIs), system health, and alerts related to NOC-managed infrastructure.

Key Responsibilities:

• Design and develop dynamic and interactive Kibana dashboards tailored for NOC monitoring.
• Integrate various NOC elements such as network devices, servers, applications, and services into Elasticsearch/Kibana.
• Create real-time visualizations and trend reports for system health, uptime, traffic, errors, and performance metrics.
• Configure alerts and anomaly detection mechanisms for critical infrastructure issues using Kibana or related tools (e.g., ElastAlert, Watcher).
• Collaborate with NOC engineers, infrastructure teams, and DevOps to understand monitoring requirements and deliver customized dashboards.
• Optimize Elasticsearch queries and index mappings for performance and data integrity.
• Provide expert guidance on best practices for log ingestion, parsing, and data retention strategies.
• Support troubleshooting and incident response efforts by providing actionable insights through Kibana visualizations.

Primary Skills

• Proven experience as a Kibana SME or similar role with a focus on dashboards and alerting.
• Strong hands-on experience with Elasticsearch and Kibana (7.x or higher).
• Experience in working with log ingestion tools (e.g., Logstash, Beats, Fluentd).
• Solid understanding of NOC operations and common infrastructure elements (routers, switches, firewalls, servers, etc.).
• Proficiency in JSON, Elasticsearch Query DSL, and Kibana scripting for advanced visualizations.
• Familiarity with alerting frameworks such as ElastAlert, Kibana Alerting, or Watcher.
• Good understanding of Linux-based systems and networking fundamentals.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.

Preferred Qualifications:

• Experience in working within telecom, ISP, or large-scale IT operations environments.
• Exposure to Grafana, Prometheus, or other monitoring and visualization tools.
• Knowledge of scripting languages such as Python or Shell for automation.
• Familiarity with SIEM or security monitoring solutions.