Desktop Executive Support
Capgemini
Customer Service
Australia
Posted on May 2, 2025
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
We acknowledge the Traditional Custodians of the land in Australia and the Tangata Whenua of Aotearoa in New Zealand. We are committed to valuing and supporting Aboriginal, Torres Strait Islander, and Māori peoples, cultures, and careers.
Responsibilities
If you are living with a disability, we can provide support with access requirements or by making an adjustment to our hiring process.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion Euro.
Information Security
Capgemini Australia and New Zealand have process orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001. We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory, and regulatory requirements.
#LI-BS1
We acknowledge the Traditional Custodians of the land in Australia and the Tangata Whenua of Aotearoa in New Zealand. We are committed to valuing and supporting Aboriginal, Torres Strait Islander, and Māori peoples, cultures, and careers.
Responsibilities
- Respond to cases logged by Customer, Operations and Automated Ticketing.
- Adhere to Service Level Agreement response and resolution time requirements.
- Ensure cases are updated daily, or as per customer Service Level Agreement.
- Ensure all unresolved issues are escalated via the appropriate escalations path in a timely manner.
- Comply with Customer and Capgemini change management policy and processes.
- Follow all documented procedures for resolution and escalation of incidents.
- Create and maintain all Operational documents for your assigned client.
- Minimum of 4 years experience in IT support as a service desk engineer or desktop engineer of which at least 1 year at a senior level involving VIP and senior management support.
- Excellent communication skills both verbal & written.
- ITIL Foundation certified
- Knowledge of IOS (iPhone and iPad) is a bonus.
- We recognise the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
- At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
- Equip yourself with valuable certifications in the latest technologies such as AWS and Microsoft Azure.
- We foster a safe and inclusive environment where everyone can be their authentic selves, supported by staff-led community groups.
If you are living with a disability, we can provide support with access requirements or by making an adjustment to our hiring process.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion Euro.
Information Security
Capgemini Australia and New Zealand have process orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001. We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory, and regulatory requirements.
#LI-BS1