IT Application Support

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

• Oversee and manage the Close of Business (COB) process in the Transact production environment, addressing any issues or errors that arise, and ensuring the system operates in accordance with the Service Level Agreement (SLA)
• Monitor, respond to, resolve user queries, and minor technical issue, perform first-line diagnosis, maintain knowledge base and document common issue and resolutions, adherence to SLA
• Analyze, troubleshoot, and resolve application issues, collaborate with L3 teams/ Temenos/ interface teams, perform root cause analysis, manage patched, upgrades, Support batch processing, reconciliations and end-of-the day operations, work closely with infrastructure, databases, and security teams to maintain system integrity, ensure compliance with BNP IT governance, audit
• Facilitate the resolution of logged tickets by conducting a thorough analysis of each ticket and keeping stakeholders informed
• Respond to inquiries and requests for clarification from Operations and Users concerning Temenos Transact
• Collaborate with various IT teams within the organization, such as Business Technology and Infrastructure, to assist in troubleshooting efforts.
• Efficiently resolve incidents, service requests, and problems related to IT applications, ensuring alignment with business needs.
• Provide immediate solutions, including data patching and non-code-related workarounds, for incidents and service requests.
• Serve as the technical reference during software implementations and upgrades, offering guidance and support to client IT teams.
• Conduct onsite analysis of tickets at client locations, particularly during critical milestones such as the Go Live phase of implementation, branch openings, and upgrades.
• Develop or enhance tools designed to reduce analysis time and improve customer experience.

YOUR PROFILE

• Experience with Temenos Transact (T24)
• Proficiency in transact functional streams - Retail Banking (Arrangement Architecture Accounts, Deposits & Loans), Treasury Operations, Wealth Securities & Corporate Actions processing, Payments (TPH), Financial Accounting
• Strong knowledge of RTB (Run the Bank) operations, production support, and incident management
• Proficiency in SQL, Unix/ shell scripting, and log analysis
• Familiarity with banking interfaces, APIs, and middleware
• Knowledge of operating systems and monitoring tools is necessary
• Experience with automation and simplification of tasks
• Experience in Ticketing Systems like Service Now, JIRA
• Familiarity with CI/CD, version control tools, and databases is required.
• Additionally, experience with Kubernetes is necessary for managing containerized applications effectively
• Experience with T24 core logs, Temenos scheduler Agent, Temenos Interaction framework, T24 TAFC/ TAJF, Temenos Security Manager
• Experience with ITIL framework

WHAT YOU'LL LOVE ABOUT WORKING HERE?

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• At Capgemini Portugal we have a flexible and dynamic work environment. Flexibility enables a better work-life balance and gives more flexibility to the employee to manage the working hours, as well if he works at the office or remotely, according with the company’s hybrid work policy;
• We have local programs that promote people growth, reskill and new skills development (Career Acceleration Programs);
• We promote an empowering environment with autonomy and peers' relationships among the top scores of our Monthly Employees' feedback;
• Next to this, we also offer an attractive compensation package and benefits such as Health and Life insurance, as well as Referral program with bonuses for talent recommendations and other fringe benefits according with our partnerships in force.
• Capgemini Portugal is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, as well as employment offers and promotions made according with competence and ability or performance, respectively.

ABOUT

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get the future you want | www.capgemini.com

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