Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

Knowledge & Quality Management Team Leader will be part of the client service delivery team and will be responsible for working with onshore client marketing and sales support teams to perform quality checks and audits of a range of sales support and marketing processes to identify any issues and ensure adherence to client requirements, also to provide an overview into the effectiveness of support by carrying out audits, process monitoring, and productivity reporting as well as to maintain structured corrective action and improvement methodologies for continuous improvement. The Team Leader will also supervise and manage a medium-sized team.

YOUR TASKS

• Deliver highly effective quality assurance processes and performance metrics to ensure quality related to marketing campaign processes and sales support activities.
• Managing a team and ensuring the delivery of high quality service to the client.
• Ensuring that the daily activities within the team's responsibilities are fulfilled properly and timely.
• Provide support in executing initiatives of operational excellence in the form of reporting and process improvements.
• Ensure that all compliances, both regulatory and corporate, are followed precisely by delivery team.
• Conduce audits and ensure audit findings are addressed by service delivery manager and leadership.
• Work with leadership to assure adequate corrective actions are implemented.
• Understand the cross functional capabilities and suggest new ideas that improvise the existing processes.
• Play an instrumental role in participating in review of standards, procedures, tools, and process.
• Onboard new and retrain existing users in the marketing campaigns processes.

YOUR PROFILE

• 5+ years of working experience in Knowledge Management and/or QA function.
• Experience in people management and leading a team (team leader, backup TL, coordinator).
• Capable of quick learning and delivering quality solutions as an individual and as part of the team.
• Strong computer skills and knowledge of QA applications.
• Fluent level of English.
• At least a bachelor’s degree.
• Attention to details, strong analytical and problem-solving skills.
• Ability to coordinate and support multiple stakeholders.
• Ability to work in flexible work schedule.

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Well-being culture: medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Award-winning development programs to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

Apply now!