A Change Consultant works with our customers, our own applications and technology consultants to manage and deliver people change, providing advice and assistance so that the people are fully engaged and the benefits delivered. He/she manages changes to business processes, systems, and technologies and workd with internal and external stakeholders to ensure a smooth transition and rapid adoption of new technology and/or processes. He/she has a strong emotional intelligence and situational awareness to adapt his/her approach to the situation, to be able to manage resistance and deliver upon the change required.

He/she works co-operatively with others to achieve team goals, supporting creation of artifacts, products or deliverables, with support.​ He/she produces deliverables with the support of managers but is responsible for any delays or issues - understands when to seek guidance/escalate and take initiative. ​He/she Is aware of how the deliverables are structured within the project, their value and how they contribute. ​