SAP Service Delivery Manager| 15 to 20 Years| Mumbai & Bangalore
Capgemini
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Job Description
- Overall 15+ years of experience with minimum of 5 years of experience leading IT related projects of various size/scope.
- Strong Experience/background working with Diverse, Multi skilled, Multi location teams and Service Delivery Managers.
- Complete Control on Financials (Budget Planning), P&L Management, Contribution Margin Improvement(Financial Objectives are met) and Customer centricity.
- Showcase Leadership skills. Strong problem solver. Strong communicator. Highly collaborative. Strong C-Level executive presence.
- Strong Experience in Driving Sales, Innovative Ideas and Transformation Projects.
- Proven track record in productivity improvement using automation and industrialization
- Cross functional collaboration / collaboration within peer group
- Analytical mindset, experience in data analysis and defining KPIs
- Good command of Microsoft office suite of tools, strong experience with MS Project, Excel and PowerPoint, JIRA (Agile Project Management) & ServiceNow
- Maintains awareness and oversight of project activities through proper status reporting to ensure a timely resolution of project execution issues, including changes in scope, quality/reliability issues, and resource constraints.
- Excellent verbal, written and presentation skills.
- Excellent meeting facilitation skills Online and in-person.
- Must interact well with all levels of personnel, internally and externally.
- Should be able to coordinate with global teams and provide clear communication on the project status.
- Coordinates and manages all necessary communications to drive the project through the project delivery process (status meetings, defect review meetings, project report outs, risk review and escalations, supplier review, etc.).
- Engages leadership and stakeholders at appropriate intervals for the risk, complexity, criticality of the project.
Primary Skills
- SAP Service Delivery Management / Engagement Manager / Program Manager
- Leading a team size of 70+ FTE for SAP ADM/AMS practice
- Budget and Forecasting
- P&L and Risk Management
- Contribution Margin Improvement
Secondary Skills
- Nice to Have Skills: Good command of Microsoft office suite of tools, strong experience with MS Project, Excel and PowerPoint, JIRA (Agile Project Management), ServiceNow.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.