Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR TASKS

Service Delivery

• Manage and monitor the availability of IT services to ensure they meet agreed targets.
• Coordinate with various teams to ensure that availability issues are resolved promptly and effectively.
• Ensure that all availability-related incidents and problems are logged, prioritized, and resolved within agreed timescales.
• Escalate any issues that may impact the availability of services.
• Ensure all availability management activities comply with internal controls and customer/regulatory requirements.
• Organize and chair Availability Management meetings, ensuring that agendas and papers are issued to participants in good time.
• Review, monitor, and communicate the progress and final outcome of availability-related incidents and problems to all relevant parties.
• Ensure that back-out plans are in place and have been considered within the overall implementation plan to minimize impact to service availability.
• Ensure that full approval is granted prior to implementing changes that affect availability.
• Ensure availability-related documentation is completed and updated.
• Utilize global processes for Availability Management.
• Liaise with all parties to ensure that information and approvals for availability-related incidents and problems are communicated and understood by all stakeholders.
• Allocate appropriate priority to availability-related incidents and problems in collaboration with the requester to ensure appropriate scheduling.
• Reject impractical availability-related requests.
• Create and distribute daily, weekly, and ad-hoc reports.

Customer/Supplier Relationship

• Minimize disruption to customer environments due to availability-related incidents and problems.
• Keep costs of availability management activities down.
• Establish credibility with the client, delivery teams, and third-party suppliers.
• Understand the client's business and the impact of availability-related incidents and problems on their environment.
• Have knowledge of customer’s contractual requirements.

Service Excellence

• Prioritize own work to meet internal/external deadlines.
• Identify and resolve problems effectively.

YOUR PROFILE

Qualifications:

• Experience in IT Infrastructure, with emphasis on operational management.
• Acted in an availability management capacity in a customer service or IT environment for at least 12 months.
• Clear commitment to Service Management Framework approach to IT Infrastructure management essential, previous experience strongly desirable.
• ITIL V3 or 4 Foundation Certificate would be an advantage.
• ITIL Intermediate would be an advantage.
• Experience in using an Availability Management system.
• Experience in dealing with technical and non-technical teams.
• Good knowledge and experience of how to manage SLAs and KPIs.
• Ability to update existing process documentation and training materials.
• Excellent Excel skills.

Communication skills:

• Strong interpersonal and communication skills.
• Work well with teams.
• Analytical thinker with strong leadership skills.
• Ownership mentality.
• Ability to work under pressure.
• Excellent presentation skills.

Language skills:

• Fluent German and English both verbal and written.

NICE TO HAVE

• Experience in managing availability processes and schedules.
• Experience in driving process improvement.
• Experience in transitioning new services into operational support.
• Experience in managing escalations and service reporting.
• Ownership of availability management tools and resour

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Well-being culture: medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

Apply now!