Job Description

As an Engagement Manager, facilitate appropriate project delivery to meet contractual obligation and client expectation mainly working with Insurance Practice. Reports to Delivery Executive.

Responsibilities

• Closely monitor the project progress, quality, financials, customer satisfactions, risks, and issues. Take proactive actions with project managers and relevant stakeholders in both Capgemini and the client.
• Educate and influence the project managers, team members, and the client to make project delivery successful. Provide technical advice, business knowledge, or management advices with the project members as required.
• Suggest and negotiate change requests, contractual changes, resource allocations, and scope changes to set reasonable project goal and delivery.
• Maintain and expand good communications and relationship with client stakeholders.
• Work with Insurance practice to promote new project proposals and solutions and facilitate communications particularly between offshore team and client.
• Work with Sales team to explore potential business opportunities within client organization. Promote senior executive relationship between Capgemini and the client.
• Establish and follow up the account plan to have Insurance and other practices to expand business.
• Coordinate and promote common strategy and account plans with other regions. Exchange information and maintain relationship with the practice and sales members to win the business as a global service provider. Monitor and capture Head Office strategy and plans to help other regions get mandates in global basis.
• Continuously report to Delivery Executive and CG Japan management on the account and projects. Propose potential ideas and plans for appropriate delivery and business expansion.