Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want.

For more about why Capgemini https://www.capgemini.com/au-en/careers/why-join-capgemini/

Let’s talk about the role and responsibilities

In this role, you will get to:

• Own and manage service delivery OLA /SLA achievement with high level of customer satisfaction Manage Application Support Delivery Team including responsibility for Level 1 Level 2 and Level 3 support.
• Monitor overall performance of services and timelines.
• Prepare maintaining and analyzing service reports to address any possible delays issues before it occurs.
• Identify KPI's and create right reporting parameters and mechanism.
• Distribute KPI service reports weekly monthly to key internal stakeholders and alert any potential issues.
• Ability to communicate across the team regardless of organizational boundaries to achieve the goal.
• Propose any amendments to improve processes.
• Ensuring operations teams are aware of changes and are prepared to perform the delivery as agreed.
• Ensure the availability of the team with proper backup plan to support the agreed service window.
• Investigate customer concerns about service timeliness and quality Oversee training and development of service delivery team.
• Provide technical direction develop and implement procedures and procure tools pertinent to the effective and efficient operation of the service delivery team
• Hold the full responsibility to lead the service delivery team in right direction to achieve the success.
• Candidate should have good experience in Service Delivery Management especially on AM Engagement.
• Should have good exposure on Incident Change and Problem management space.
• Good experience in Project Compliance and QMS Audit.
• Good understanding on Project Financials and pricing tool.

Let's talk about the team

Our Applications Managed Services team help our clients create more value for their business and improve efficiency through IT Systems. Our services are highly industrialized, underpinned by robust SLAs, based on industry-standard best practices, and delivered by a cost-effective mix of onshore, nearshore, and offshore resources. We're about more than 'keeping the lights on for less' - we provide a commitment to continuous improvement and value generation.

Let’s talk about your capability and experience

• Good exposure in people management skills.
• Should have adequate client handling skills preferably international clients.
• Should have excellent communication and presentation skills.

About Capgemini

At Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want.
Our people are the key to making this vision a reality, which is why we have been recognized by the Australian Workplace Equality Index as LGTBQ+ ‘Employer of the Year’ and ‘Inclusion of Trans and Gender Diverse Employees’ for the past two years. We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong, and our staff-led community groups are a testament to this commitment. We are committed to being active allies for everyone.
We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients. Its why we are committing to being carbon neutral for our own operations no later than 2025 and across our supply chain by 2030 and committed to becoming a net zero business by 2040.
Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications, and boundless development opportunities. You’ll be encouraged to gain at least 40 hours of training each year.

For over 50 years our values and ethics have been at heart of our identity. From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do and have led to us being recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute 10 years in a row.

Our Commitment to Diversity & Inclusion

Don’t meet every single requirement for this role? Studies have shown women and people from diverse minority backgrounds are less likely to apply to jobs unless they meet every single requirement. At Capgemini, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply and tell us what you can bring to the role.
We understand for some people, a standard hiring processes can come with challenges. If you are living with a disability, are gender diverse or neurodivergent and we can provide support with access requirements or by making an adjustment to our hiring process, please contact us at talentacquisitionaunz@capgemini.com
Information Security and Compliance
Capgemini Australia has developed and manages, process orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001. We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory, and regulatory requirements.
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