Job Description

Unique and exciting opportunity to work with a worldwide leader in Media & Entertainment. Based in Orlando, US this premier entertainment company has operations around the globe and creates, distributes, markets and licenses all forms of entertainment from feature films to television, home video/DVD, international cinema, and broadcasting.
In this key role you will be responsible for ensuring the accuracy of Financials of R2R/A2R/Tax processes being performed out of the delivery centre. You will be required to interface directly with the customer on the financial reporting.
Primary Function: -
• End to end domain knowledge in OTC (Project Administration, Invoicing/Billing, Collections, Credit Management, Cash Applications, Dispute resolutions) & PTP (Procurement, Invoice processing, payment processing, Help Desk, etc); good to have experiences working as Global Process owners for OTC/PTP.
• Review of existing control mechanism and identifying better controls to ensure quality output to client

Primary Skills

The role-holder -
• Key accountabilities and responsibilities include:
Delivery management
Client satisfaction
Client relationship (at a Delivery level)
Account business planning and strategy
Financial performance
Transformation & Industrialised Innovation
Supporting Growth
Contract Compliance
• Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related account activities.
• Understands what it takes to manage a business and uses the insights to gain better understanding of a client’s need and to position the right CG offerings in conjunction with the Practice to bring value to the client.
• Ensure implementation of best practices in the areas of People, Process, Technology and Controls in conjunction with the Practice Teams (Process and Technology)
• Working closely with the Practice teams to deliver all Transformation & Innovation projects as agreed.
• Working closely with the Practice & Practice Delivery team to arrive at new opportunities for better efficiency to the client using Capgemini’s ESOAR methodology underpinned by ‘5 Senses of Intelligent Automation’.
• Working closely with the Practice and Practice delivery teams to implement relevant Technology platforms as well drive RPA Adoption across the processes.
• Manages contractual re-negotiations to protect business interests while at the same time maintaining customer satisfaction
• Manage the talent pipeline within the team in conjunction with the Practice to ensure organisation resilience on a short, medium, and long- term basis
• Support Account Development

Secondary Skills

M.Com/ MBA/ CMA/ CA with 15+ years of experience in OTC and PTP
• Experience in managing a team of 200+ people (multiple geographies)
• Excellent communication, client management (multiple geos) and internal stakeholders’ management skills
• End to end domain knowledge in OTC (Project Administration, Invoicing/Billing, Collections, Credit Management, Cash Applications, Dispute resolutions) & PTP (Procurement, Invoice processing, payment processing, Help Desk, etc); good to have experiences working as Global Process owners for OTC/PTP.
• Have working experience in SAP S4 Hana
• Should be well acquainted with the tools and technology available in the market with regards to OTC (Highradius, etc) and PTP (Xelix, etc) and their functionalities
• Working experience in driving and bringing in transformation in OTC and PTP processes resulting in high value savings to the customers
• Should be well acquainted with the operational and business metrices in PTP and OTC processes and should have experiences in improving them
• Good to have experience in process standardization and deriving efficiencies out of it; should act as a Process Champion during any system implementation or integrations
• Strong Quality audit/ review skills especially with complex engagements.
• Good Analytical & Problem-solving skills apart from an understanding of business numbers and accounting
• Critical thinking is a must
• Excellent communication skills, both verbal and written English. Ability to speak to Senior Management team at the client side
• Flexible about work content, timings and location.
• Proficient in the use of desktop and workflow management tools