About the job you’re considering

At Capgemini, we help our clients to innovate and transform to get the future they want. By combining strategy, technology, data science, and design expertise with an innovation mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future.

Together, we work to transform the world’s leading businesses and build a better future while always pushing ourselves to do better. Together, we build great careers and give innovation that human touch the world needs.

In this role, you will join Capgemini’s Digital Customer Experience (DCX) team as a User Experience Designer, where you’ll become part of our innovative, passionate, solution-driven team. At DCX we create customer-led experiences that drive growth for our clients and simplify people’s lives. Our approach integrates design, tech, and business expertise to create products, services, and businesses from the ground up or transform existing ones.

You'll play a critical role in delivering user-centred design for leading companies and government organisations. You will also actively contribute to building an evolving design community by sharing knowledge, mentoring designers, and fostering collaboration across teams. Your insights and expertise will help shape our approach to design and contribute to the continuous improvement of our practices and business growth.

Your role

The services we co-create with our clients are often transformational – the solution may not be obvious, and we are looking for individuals who can make sense where there is very little framework or direction.

As a user experience design practitioner, you will work within multidisciplinary teams to make a positive impact on the quality of our offer. You are curious, collaborative, and self-driven. You can work independently or as part of a team. At the end of the day, you are a designer and a consultant. You can drive conversations and help to solve problems and influence project direction for the best outcomes. This is an opportunity to develop your leadership skills and unlock your potential.

This role is initially focused on our work within the public sector but experience of and a willingness to work in the private sector is advantageous. As such you’ll work with stakeholders across functions and levels and deliver your work as part of project teams. You will have impact at all stages of design and product development.

What you'll do:
• Contribute to the wider Experience Design community – Share your knowledge through internal talks, mentoring, and thought leadership. Engage in knowledge-sharing initiatives to help grow the design culture within Capgemini and beyond.
• Design and present concepts and user interfaces – including annotations for best practice in information architecture, navigation, and user flows.
• Use different techniques to identify and understand users and their needs, so that you can translate user stories and propose user-focused, evidence-based design approaches to meet these needs
• Employ a wide range of skills, interviewing users, creating detailed plans, understanding data, facilitating workshops, presenting research findings and more
• Visualise, articulate, and solve complex problems and concepts, and make disciplined decisions based on available information and research evidence
• Understand and resolve design-centric disputes across varying levels of complexity and risk
• Communicate effectively across organisational and technical boundaries, understanding the context and making complex and technical information simple and accessible for non-technical audiences
• Identifying opportunities to create business value and improve the user experience

Your skills and experience

Skills you’ll need:
• Experience working with Government Digital Service (GDS) service standards, using GDS design principles
• Knowledge of which tools, process, or methods to use and how to bring an agile delivery team along with you
• Ability to engage with development teams and architects to ensure data and technical considerations are accommodated within the design. Evidence of working with user centred design colleagues to synthesise insights and act on the outcomes
• Experience using a range of design tools such as Figma, Sketch, Adobe XD, Invision, etc.
• An empathetic approach and ability to listen to the needs of technical and business stakeholders and interpret them in a way that is clear for both audiences
• Ability to present designs and justify decisions you've made using an evidence-based approach. Proven ability to create high-quality, compelling design concepts and artefacts such user flows, journey mapping, service maps and wireframes
• Ability to build prototypes using code to create dynamic prototypes using HTML, CSS and basic Javascript
• Experience facilitating workshops with senior stakeholders, managing, and undertaking research with users and communicate using personas, interactive prototypes, and user journeys

Bonus skills:
Lead and guide teams, setting the pace, ensuring teams are delivering, and supporting junior designers through mentoring, coaching, and skill development. You will play a key role in fostering a culture of knowledge sharing, cross-team collaboration, and continuous learning within Capgemini's Experience Design
We are hiring all levels of experience. Whether you have been working as part of a small team or leading large or complex engagements, we have the role for you. Potential is also just as important to us as having the required skills.
Working at Capgemini will give you opportunities to deliver genuine value to our clients and society. We are committed to achieving these objectives while maintaining a healthy work-life balance and cultivating a positive work environment.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does ‘Get The Future You Want ‘ mean for you?

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 12 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get The Future You Want | www.capgemini.com