Let's talk about the team:


Our Cloud Infrastructure Services & Modern Work (CIS & MW) practice brings together the right technology, processes, and culture to deliver business agility and cost reduction to our clients. We provide cloud focused client advisory and delivery services on areas such as hybrid cloud, workplace services, security, service desk and cloud service management/delivery.

Capgemini has proven experience in building cloud strategies that have enabled our clients to adopt a cloud-first approach to achieving their business objectives. Our Cloud Infrastructure Services (CIS) enable enterprises to overcome the barriers to cloud adoption and manage the real business risks.


Let’s talk about the role and responsibilities:


Develop and lead our ServiceNow practice, driving digital transformation and IT service capabilities for our clients. Collaborate closely with senior leadership to set the vision, provide expert consulting, and lead the implementation of ServiceNow solutions. You could already be based in Melbourne or Sydney.

• Practice Leadership: Develop and execute strategies to establish and expand the ServiceNow practice. Lead the development of service offerings, go-to-market strategies, and frameworks to drive revenue growth.
• Optimise utilization rates of resources
• Meet and exceed revenue and margin metrics
• Oversee all aspects of resourcing, including recruitment (talent acquisition), retention & development
• Client Engagement: Advise clients on their business needs and design customized ServiceNow solutions. Support sales efforts, develop proposals, and secure new business.
• Solution Design & Delivery: Lead ServiceNow project implementation, ensuring timely and budget-conscious delivery. Oversee the project lifecycle from discovery to support.
• Business Development: Identify opportunities for introducing our services. Build partnerships to expand sector reach and design compliant ServiceNow solutions aligned with client needs.
• Partnership Development: Build relationships with ServiceNow and other partners to enhance capabilities. Attend conferences and events to foster collaboration.
• Thought Leadership: Stay current with industry trends and best practices. Represent Capgemini at events, in publications, and develop strategic alliances with ServiceNow stakeholders.

Let’s talk about your capability and experience:

• A minimum of 10-15 years in IT consulting or professional services, with at least 5 years specializing in ServiceNow solutions.
• Proven track record in managing and delivering ServiceNow projects.
• Technical Expertise: Advanced proficiency in core ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery, Customer Service Management (CSM)
• Leadership Skills: Strong leadership and business acumen, with the ability to lead a team and scale operations.
• Communication Skills: Excellent verbal, written, and interpersonal communication skills.
• Bachelor’s degree in computer science, Information Technology, or a related field. Relevant certifications in ServiceNow are highly desirable.

About Capgemini:

At Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want.

Inclusive futures for all:

Our people are the key to making this vision a reality. We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong, and our staff-led community groups are a testament to this commitment. We are committed to being active allies for everyone.

We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients. Its why we are committing to being carbon neutral for our own operations no later than 2025 and across our supply chain by 2030 and committed to becoming a net zero business by 2040.

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