Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR TASKS

• Issue communication about P1 and P2 incidents to inform all parties about the status of the ongoing incident.
• Lead and coordinate management of incidents by quickly mobilizing the teams and third parties necessary for resolution.
• Report to top management on the status of critical incident resolution.
• Participate in CABs to identify major changes that can generate a significant business impact by anticipating possible prevention areas.
• Drive actions that increase the percentage of changes that are implemented correctly first time
• Ensure that change implementation risk is understood and mitigated to increase the likelihood of successful implementation at first attempt
• Ensure that all changes are managed as planned within the timescales agreed with the change requester
• Ensure agreed Request for Change (RFC) are entered correctly in the Change Control System

YOUR PROFILE

• Experience in IT Infrastructure/Acted in a change management capacity in a customer service or IT environment for at least 12 months
• Experience in using a Change Management system/ MIM and good knowledge and experience of how to manage SLA’s and KPI’s
• Being familiar with IT infrastructure and ITIL methodology.
• Readiness to work on 12-hours shift in 24/7 mode.
• Fluent English and German both verbal and written

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Multisport.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Award-winning development programs to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

Apply now!