Responsibilities:

• Perform complex troubleshooting on a variety of employee workstation issues.
• Windows/Mac and related applications deep dive troubleshooting
• Optimize and customize the workstation OS environment to improve functionality and reduce support calls.
• Identify areas of improvement and provide documentation to support solution.
• Provide engineering documentation as well as employee documentation.
• Mentor Level I and Level II staff to improve troubleshooting and proactively identify issues and provide Level III escalation support.
• Work with peers who are in remote locations with collaborative tools.
• Work with SCCM/Mac engineers for Operating System installation and deployment and troubleshooting.
• Provide support in terms printer installation, configuration, and troubleshooting.
• Provide Android, iPhone, iPad support and configuration.
• Windows Wireless Support
• Multiple vendor desktop and laptop support
• Run or participate in testing of application or use cases presented by customer.
• Configures FFT (Fixed Functional Terminal)
• Perform any ad-hoc tasks as assigned.

Qualifications:

• 3-5 years of experience as Systems Engineer/Systems Administrator
• 3-5 years of hands-on experience with Microsoft Operating Systems and applications such as MS Exchange, SQL, Active Directory.
• Advance knowledge and understanding of Networking.
• Skill in the identification of performance problems and implementation of solutions to correct performance problems
• 3-5 years of hands-on experience with managing, supporting Mac OS X versions 10.11 - 12.3.1.
• Knowledgeable in managing and configuring and deploying Windows Group Policies.
• Windows Server 2016-2022 experiences
• Knowledgeable in Microsoft Endpoint Configuration Manager Current Branch.
• Knowledgeable in Intune, Autopilot