Responsibilities:

· Perform complex troubleshooting on a variety of employee workstation issues.

· Windows/Mac and related applications deep dive troubleshooting

· Optimize and customize the workstation OS environment to improve functionality and reduce support calls.

· Identify areas of improvement and provide documentation to support solution.

· Provide engineering documentation as well as employee documentation.

· Mentor Level I and Level II staff to improve troubleshooting and proactively identify issues and provide Level III escalation support.

· Work with peers who are in remote locations with collaborative tools.

· Work with SCCM/Mac engineers for Operating System installation and deployment and troubleshooting.

· Provide support in terms printer installation, configuration, and troubleshooting.

· Provide Android, iPhone, iPad support and configuration.

· Windows Wireless Support

· Multiple vendor desktop and laptop support

· Run or participate in testing of application or use cases presented by customer.

· Configures FFT (Fixed Functional Terminal)

· Perform any ad-hoc tasks as assigned.

Qualifications:

· 3-5 years of experience as Systems Engineer/Systems Administrator

· 3-5 years of hands-on experience with Microsoft Operating Systems and applications such as MS Exchange, SQL, Active Directory.

· Advance knowledge and understanding of Networking.

· Skill in the identification of performance problems and implementation of solutions to correct performance problems

· 3-5 years of hands-on experience with managing, supporting Mac OS X versions 10.11 - 12.3.1.

· Knowledgeable in managing and configuring and deploying Windows Group Policies.

· Windows Server 2016-2022 experiences

· Knowledgeable in Microsoft Endpoint Configuration Manager Current Branch.

· Knowledgeable in Intune, Autopilot

· Skill in conducting tests to newly installed/upgraded software.

· Skill in isolating and resolving complex problems and utilizing appropriate diagnostic tools.

· Ability to analyze information and formulate conclusions and recommendations.

· Ability to estimate, plan, manage, and communicate activities/deliverables of a mid-size project plan.

· Ability to plan and execute a platform change with minimal disruption in service to clients.

· Ability to communicate effectively verbally and in writing.