Systems Engineer II (EUC L3)
Capgemini
This job is no longer accepting applications
See open jobs at Capgemini.See open jobs similar to "Systems Engineer II (EUC L3)" Matt Wallaert.Responsibilities:
· Perform complex troubleshooting on a variety of employee workstation issues.
· Windows/Mac and related applications deep dive troubleshooting
· Optimize and customize the workstation OS environment to improve functionality and reduce support calls.
· Identify areas of improvement and provide documentation to support solution.
· Provide engineering documentation as well as employee documentation.
· Mentor Level I and Level II staff to improve troubleshooting and proactively identify issues and provide Level III escalation support.
· Work with peers who are in remote locations with collaborative tools.
· Work with SCCM/Mac engineers for Operating System installation and deployment and troubleshooting.
· Provide support in terms printer installation, configuration, and troubleshooting.
· Provide Android, iPhone, iPad support and configuration.
· Windows Wireless Support
· Multiple vendor desktop and laptop support
· Run or participate in testing of application or use cases presented by customer.
· Configures FFT (Fixed Functional Terminal)
· Perform any ad-hoc tasks as assigned.
Qualifications:
· 3-5 years of experience as Systems Engineer/Systems Administrator
· 3-5 years of hands-on experience with Microsoft Operating Systems and applications such as MS Exchange, SQL, Active Directory.
· Advance knowledge and understanding of Networking.
· Skill in the identification of performance problems and implementation of solutions to correct performance problems
· 3-5 years of hands-on experience with managing, supporting Mac OS X versions 10.11 - 12.3.1.
· Knowledgeable in managing and configuring and deploying Windows Group Policies.
· Windows Server 2016-2022 experiences
· Knowledgeable in Microsoft Endpoint Configuration Manager Current Branch.
· Knowledgeable in Intune, Autopilot
· Skill in conducting tests to newly installed/upgraded software.
· Skill in isolating and resolving complex problems and utilizing appropriate diagnostic tools.
· Ability to analyze information and formulate conclusions and recommendations.
· Ability to estimate, plan, manage, and communicate activities/deliverables of a mid-size project plan.
· Ability to plan and execute a platform change with minimal disruption in service to clients.
· Ability to communicate effectively verbally and in writing.
This job is no longer accepting applications
See open jobs at Capgemini.See open jobs similar to "Systems Engineer II (EUC L3)" Matt Wallaert.