Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Overview

We are seeking a dedicated and organized Information Technology Support Analyst to manage the scheduling of hardware assets. This role involves overseeing hardware requests from the Cast Member, to liaise with other EUC team members, to allow an appointment to be agreed with the Cast Member for delivery, installation, or collection

Key Responsibilities:

• Utilization of Service Now dashboard to drive upcoming requests to conclusion. This includes:
  • New hires, Break fix replacements, Loan devices Refresh, additional devices, and peripherals
• The schedular is responsible to ensure that the total number of appointments in each region is manageable by their EUC colleagues
  • White time must also be a key part of the above, to ensure if needed EUC have the capability to schedule any urgent requests from Cast Members and Customer Management
• Collaborate with all EUC teams (as above) to deploy assets promptly and within SLA / KPI
• Exceptional communication skills, both verbal and written. The scheduler role has many interfaces, including the EUC TC’s, Imager, Logistics, Techs and Supervisors / Managers
• Oversight of the end-to-end business need. Stock availability, stock picking, imaging, logistics to scheduling appointment with Cast Member
• Excellent tool management. Service Now updates must be complete and accurate to allow success of this service, therefore attention to detail is key
  
  

Key Skills:

• Minimum of 3 years' experience of working with IT equipment and IT systems
• Minimum of 3 years' experience with Windows and Office products
• Experience with Asset Management & Ticket monitoring systems (Service Now)
• Proficient in MS Office Suite 365
• Strong customer service skills (in-person and written)
• Effective communication skills (in-person and written)
• Ability to work under minimal supervision
• Ability to work and multitask in a fast-paced and deadline-driven environment
• Ability to manage a high volume of requests efficiently
• Detail Oriented – ensure admin activities are completed, follow direction and processes
• Preferred experience in procurement management and purchase order tracking
• Knowledge of warehouse inventory management processes is a plus

Behaviors:

• Be punctual, it is critical that you start your day at your agreed starting time and subsequently manage your time to arrive on-time to Cast Member appointments
• From the above, ensure you communicate when there is any deviation, both with supervisor and as needed Cast Member appointments
• This role has many attributes, and it is imperative that you are flexible and deliver tasks that are assigned to you – across all EUC responsibilities

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.