Capgemini Invent

Capgemini Invent is the digital innovation, consulting and transformation brand of the Capgemini
Group, a global business line that combines market leading expertise in strategy, technology, data
science and creative design, to help CxOs envision and build what’s next for their businesses.

Your Role

• Provide technical support and troubleshooting assistance for RPA systems and processes during the night shift.
• Monitor RPA robots and automated processes to ensure smooth operations and identify any issues or errors.
• Respond to alerts and notifications regarding system failures, errors, or performance issues, and take appropriate action to resolve them.
• Investigate and diagnose technical issues related to RPA software, scripts, configurations, and integrations.
• Collaborate with development teams to escalate and resolve complex technical issues and bugs.
• Document and track support tickets, resolutions, and system performance metrics.
• Perform routine maintenance tasks and updates on RPA systems during non-business hours to minimize disruptions.
• Provide training and guidance to end-users on using RPA tools and troubleshooting basic issues.
• Stay updated with the latest developments and best practices in RPA technology and support methodologies.
• Communicate effectively with team members, stakeholders, and management to report on system status, issues, and resolutions

Your Profile

• Bachelor’s degree in computer science, Information Technology, or related field.
• Proven experience in providing technical support for RPA systems and processes, preferably in a night shift role.
• Strong understanding of RPA concepts, tools, and technologies, such as UiPath, Automation Anywhere, or Blue Prism.
• Proficiency in troubleshooting RPA software, scripts, configurations, and integrations.
• Excellent analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues.
• Solid communication and interpersonal skills to interact effectively with team members and stakeholders.
• Ability to work independently and collaboratively in a fast-paced environment with minimal supervision.
• Flexibility to work night shifts and weekends as required.
• Certification in RPA technologies (e.g., UiPath Certification) is a plus.
• Experience with ticketing systems and IT service management tools is preferred.

What you will love about working here

• We recognize the significance of flexible work arrangements to provide support. Be it
remote work, or flexible work hours, you will get an environment to maintain healthy work
life balance.
• At the heart of our mission is your career growth. Our array of career growth programs and
diverse professions are crafted to support you in exploring a world of opportunities.
• Equip yourself with valuable certifications in the latest technologies such as Generative AI

• We recognize the significance of flexible work arrangements to provide support. Be it
remote work, or flexible work hours, you will get an environment to maintain healthy work
life balance.
• At the heart of our mission is your career growth. Our array of career growth programs and
diverse professions are crafted to support you in exploring a world of opportunities.
• Equip yourself with valuable certifications in the latest technologies such as Generative AI

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to
accelerate their dual transition to a digital and sustainable world, while creating tangible impact for
enterprises and society. It is a responsible and diverse group of 340,000 team members in more
than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock
the value of technology to address the entire breadth of their business needs. It delivers end-to-end
services and solutions leveraging strengths from strategy and design to engineering, all fueled by its
market leading capabilities in AI, cloud and data, combined with its deep industry expertise and
partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.