Salesforce Telco - Technical Program Manager

The role is local to St. Louis-MO

Job Summary:
The Technical Program Manager (TPM) will lead the implementation of a Configure, Price, Quote (CPQ) solution , focusing on system integrations, client relationships, and successful delivery. This role will involve preparing project plans, driving daily stand-ups as a Scrum Master, managing integrations, leading technical and delivery meetings, and providing regular updates to client executive leadership.

Key Responsibilities:
• Lead CPQ Implementation: Oversee the technical execution of the CPQ implementation, ensuring alignment with business goals, timelines, and technical requirements.
• System Integrations: Manage integrations of the CPQ solution with enterprise systems (CRM, ERP, billing systems), ensuring seamless data flow and functionality.
• Serve as Scrum Master: Facilitate daily stand-ups, sprint planning, and retrospectives. Remove blockers and ensure the team stays focused on sprint goals. Guide the team in Agile practices to ensure efficient project execution.
• Prepare Project Plans: Develop detailed project plans, including timelines, resources, milestones, and risk management strategies. Ensure adherence to project schedules and budgets.
• Client Relationship Management: Build and maintain strong relationships with business stakeholders and clients, ensuring clear communication and alignment on project goals and expectations.
• Cross-functional Collaboration: Work closely with business, IT, and external vendors to ensure successful execution of the CPQ solution and integration processes.
• Drive Technical & Delivery Meetings: Lead technical discussions and solution design meetings with internal teams and clients, ensuring clarity on deliverables, timelines, and risks.
• Regular Status Updates: Provide consistent updates to client executive leadership on project progress, risks, issues, and key milestones. Ensure any deviations from plan are communicated promptly, along with mitigation strategies.
• Risk & Issue Management: Identify risks, develop mitigation plans, and ensure timely resolution of issues to maintain project momentum and minimize disruptions.
• Change Management: Manage process changes and ensure smooth adoption of the CPQ system across departments by engaging key stakeholders and facilitating training and support.
• Post-Implementation Support: Oversee system deployment, monitor performance, and drive ongoing improvements and optimizations after the solution is live.
• Team Leadership & Coaching: Lead by example, foster a collaborative environment, and coach team members to continuously improve in Agile methodologies and CPQ solution implementation.

Qualifications:
• Experience: 7+ years of experience in program management, with expertise in CPQ / CRM / Order Management implementations, system integrations, and Scrum practices

• Skills:
o Strong knowledge of system integrations (CRM, ERP, billing systems).
o Solid experience in leading Agile teams, facilitating Scrum ceremonies (daily stand-ups, sprint planning, retrospectives).
o Proven track record of managing project timelines, resources, and delivering projects on time and within budget.
o Excellent relationship-building skills with clients and stakeholders.
o Strong technical background, with the ability to guide technical discussions and lead cross-functional teams.
o Excellent communication and leadership skills, with experience providing regular status updates to executive leadership.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work

• Healthcare including dental, vision, mental health, and well-being programs

• Financial well-being programs such as 401(k) and Employee Share Ownership Plan

• Paid time off and paid holidays

• Paid parental leave

• Family building benefits like adoption assistance, surrogacy, and cryopreservation

• Social well-being benefits like subsidized back-up child/elder care and tutoring

• Mentoring, coaching and learning programs

• Employee Resource Groups

• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get The Future You Want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.