Engagement Management and Business Operations Graduate

Location: Telford

Intakes: April & September 2025

Reward: 30,000 + Benefits Package

YOUR ROLE

If you want continuous learning and rapid career progression this could be the opportunity for you! We are looking for technology passionate individuals who want to start their career in the IT industry.

As part of a large community of Graduates and Apprentices across the business, your initial role will be within our Engagement Management and Business Operations function, working for our largest UK public sector client. You will start in one of our Graduate entry roles aligned with the professional job family, where you’ll have the opportunity to learn from our inspiring experts in a variety of tasks including financial management, planning, managing risks & issues, data analysis and stakeholder management across internal and external projects or live client services.

Alongside your role, you will also embark on our Graduate Empower Programme which aims to equip you with the capabilities that you need to succeed in this rapidly changing world of work.

This role is only available to be based in our office in Telford, West Midlands. As such you will need to be based within a commutable distance to the Telford office where you should expect to typically be in our Telford office 3 days a week. This specific role is not available to be based in any other UK office, but other opportunities on our website have more flexibility on locations.

ROLES

On joining, you will be assigned to start in one of the following roles. As your career progresses, there will be opportunity to rotate across these roles to support with your development of a broad set of skills and exposure to different parts of the business.

Programme Management Office (PMO) Project Analyst - Working alongside one or more Project Manager(s), delivering the monitoring, control, and management of project finances, resource capacity planning and utilization, on and offboarding, risks and issues, change management, and project planning.

Service Analyst – You will be working within a Service team, focusing on the performance and achievement of Service Level Agreement’s for Services into the client. This includes the management and trending of incident, problems, changes, and continual improvements, whilst driving compliance, and collaborating with technical teams to deliver the agreed availability, performance, and obligations of the Services.

Business Operation Analyst (BOA) - Supporting the day-to-day operational activities of our business, including finances, communications plan, calendar and mailbox management and resource planning. You will have opportunity to work with leadership teams across the business.

You will receive significant role-based training and coaching to ensure technical growth that kickstarts your career and sets you up for #GetTheFutureYouWant at Capgemini. You will also be offered the opportunity to train towards professional certification.

YOUR PROFILE

• A 2:2 bachelor’s degree or above.

• Most importantly, we want people with an appetite for learning and to be passionate about working for a technology company.

• An appetite to continually develop your skills and career.

• Good Problem solving and analytical skills.

• Plenty of drive, curiosity, and willingness to challenge and be challenged.

• Knowledge of Agile & waterfall methodologies.

• Customer Service skills an advantage.

YOUR SECURITY CLEARENCE

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

WHAT YOU'LL LOVE ABOUT WORKING HERE

Join our diverse and vibrant organisation, with a culture that fosters a sense of belonging. Our inclusive environment and employee networks support you, we want you to have opportunities to build a career with meaningful work and strong connections. Experience the benefits of our strong commitment to autonomy and embrace flexible working practices.

EMPOWER PROGRAMME

As a graduate at Capgemini, you will embark on our two-year Empower Programme which aims to equip you with the capabilities that you need to succeed in this rapidly changing world of work. In learning pods, you will develop your emotional intelligence, refine your communication skills, tackle business challenges set by our Country Board, and even use your skills and knowledge to solve problems for our charity partners. Empower offers experiential learning that aims to transform your understanding into tangible skills.

Throughout the programme, you will have the opportunity to connect with graduates from across the business, interact with our senior leaders, and hear from a wealth of experts. These experts range from Times bestselling authors and qualified coaches, right the way through to a military commander and Mt. Everest climber.

Our Empower Programme also includes:

• Career progression model – giving you more frequent opportunities to progress.

• Mentoring programme – allowing you to get ahead and leverage the support of others.

• Regular social events across the UK – offering you the chance to meet people from our early talent community.

• Annual awards – recognising high performers and those making an impact.

• Community Connect sessions – taking place virtually and based on key cultural themes.

• Volunteering opportunities – through use of your contractual ‘Giving Back’ days.

The programme complements the role-specific training that you will receive in post and acts as your springboard to continuous professional development. Are you ready to #GetTheFutureYouWant?

WHY YOU SHOULD CONSIDER CAPGEMINI

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of nearly 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. Get the Future You Want | www.capgemini.com