JOB LISTING DETAIL

Role: Graduate Service Delivery Analyst

Locations: Birmingham, Cardiff, Glasgow, London Holborn, Manchester and Woking

Global Grade: A2

Intake Dates: April & September 2025

YOUR ROLE

As a Service Delivery Analyst working within Application Development and Maintenance (ADM) across a huge spectrum of challenges, you will provide IT service management expertise that will transform how our clients conduct their day-to-day business. You will assist the service Engagement Manager to deliver contracted services to our clients in line with ITIL principles. In this varied delivery role, you will build strong team and client relationships, support growth, innovation, and continuous service improvement. On the Service Management career path, as you build your awareness of service delivery and gain experiences across the full scope of delivery processes, as well as financial management, you will be preparing to become an Engagement Manager with full accountability for your own service.

YOUR SKILLS AND EXPERIENCE

• A bachelor’s degree
• Impressive communication skills, logical thinking, an ability to prioritise and meet multiple deadlines with the capacity to get to grips with what our clients need from their services and a resilience to work in a challenging and fast-paced environment
• Client facing experience beneficial
• A genuine enthusiasm for technology, and the transformational impact it can have.

YOUR SECURITY CLEARANCE

Security Check (SC) Clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Note: You will have lived in the UK for the last five years with no more than 28 days out of the country (in order to meet security clearance requirements). You may be required to work away from home during the week after the initial training period.

WHAT DOES ‘GET THE FUTURE YOU WANT’ MEAN FOR YOU?

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organisations unlock the value of technology and build a more sustainable, more inclusive world.

Impactful Experiences: You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Shape Your Path: You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.

WHAT YOU’LL LOVE ABOUT WORKING HERE

Join our diverse and vibrant organisation, with a culture that fosters a sense of belonging. Our inclusive environment and employee networks support you. We want you to have opportunities to build a career with meaningful work and strong connections. Experience the benefits of our strong commitment to autonomy and embrace flexible working practices

EMPOWER PROGRAMME

As a graduate at Capgemini, you will embark on our two-year Empower Programme which aims to equip you with the capabilities that you need to succeed in this rapidly changing world of work. In learning pods, you will develop your emotional intelligence, refine your communication skills, tackle business challenges set by our Country Board, and even use your skills and knowledge to solve problems for our charity partners. Empower offers experiential learning that aims to transform your understanding into tangible skills.

Throughout the programme, you will have the opportunity to connect with graduates from across the business, interact with our senior leaders, and hear from a wealth of experts. These experts range from Times bestselling authors and qualified coaches, right the way through to a military commander and Mt. Everest climber.

Our Empower Programme also includes:

• Career progression model: Giving you more frequent opportunities to progress. Mentoring programme: Allowing you to get ahead and leverage the support of others.
• Regular social events across the UK: Offering you the chance to meet people from our early talent community.
• Annual awards: Recognising high performers and those making an impact.
• Community Connect sessions: Taking place virtually and based on key cultural themes.

WHY YOU SHOULD CONSIDER CAPGEMINI

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

REWARD

£30,000 plus additional benefits