Job Title:Operations Delivery Director

Location:Orlando,FL

Travel:25%

Job description:

Capgemini is an international information technology services company with annual revenues of EUR 22.5 billion and 340,000 employees in 50+ countries. As a leading strategic partner to companies around the world, we have used technology to enable business transformation for more than 50 years. We address the entire breadth of business needs, from strategy and design to managing operations. To do this, we draw on deep industry expertise and a command of the fast-evolving fields of cloud, data artificial intelligence, connectivity, software, digital engineering, and platforms.

For more information, please see the Capgemini corporate web site: www.capgemini.com

Position Overview:

The available position is for a Senior Director of Network Operations to support a major enterprise Fortune 100 customer. The candidate will be required to reside in the Orlando, FL area due to the requirements of the position. Supporting this client’s environment will be an exciting opportunity for any prospective candidate as it has been well-established with some of the finest technologies and supporting personnel within Capgemini. The main responsibility of the Senior Director of Network Operations will be to ensure that all facets of network operations are meeting/exceeding requirements set forth by Capgemini and the customer.

The Senior Director of Network Operations will be responsible for the global delivery of network services provided by regional support, data center, voice, network operations center, situation management, global wireless and global WAN teams directly supporting the Capgemini managed network services. As such, the candidate will be supported by a versatile cast of directly reporting directors, technical managers, and technical engineering. Additionally, the senior director will be supported by a project management, strategy and architecture, network monitoring, tools, automation, reporting, asset management, and billing support teams who are dedicated to the account.

Primary Job Functions:
• Responsible for the success of network services. This includes, but is not limited to:
• Responsibility for the success of the regional support, data center, voice, network operations center, situation management, global wireless, and global WAN teams
• Lead and ensure success for over two hundred supporting resources in multiple global locations.
• Ensure teams are meeting technology refresh, incident management, request management,problem management, asset management, audit, and documentation commitments
• Ensure contract, finance, and service level agreements (SLAs) are being met
• Ensure teams are properly supported and solutions are implemented prior to delivering new technologies to the environment (e.g.: training, run books, monitoring, management tools, reporting, billing, etc.)
• Ensure teams are meeting configuration, asset management, vulnerability management, PCI, and internal audit commitments
• Identify and ensure proper reporting and key performance indicators are in place
• Ensure proper process and procedures are in place to reduce overall risk to the service
• Identify deficiencies within the service, directly create action plans, and provide appropriate oversight of actions plans to completion
• Support major outage remediation efforts
• Review/approve service outage root cause analysis (RCA) documents and action plans
• Ensure timely and accurate communications to the customer and the account are occurring
• Collaborate with the customer’s other strategic partners as required to ensure successful delivery of network services
• Conduct resource planning and forecasting
• Budget responsibility
• Identify and assist remediation efforts to ensure supporting Capgemini & customer organizations are properly supporting the network service (e.g.: procurement, tooling, facilities, telco providers, & etc.)
• Recruits, develops, coaches, and counsels subordinates
• Provide strategic vision, direction, and motivation

Secondary Job Functions:
• Assist the Capgemini and customer account executives with strategy and other duties as assigned
• Correspond regularly with Capgemini and the customer’s senior management
• Assist service delivery managers with resolving raised issues
• Assist, propose, and participate in employee functions and/or recognition plans
• Propose and communicate Capgemini services to the customer
• Assist the customer with business continuity planning
• Provide weekly communications to the Capgemini Account Executive and the customer’s Senior Managers\Directors
• Assist the supporting Capgemini organizations with:
• Resource modeling and pricing
• Automation implementation
• Budget forecasting and new sales initiatives
• Statement of Work (SOW) creation
• Contract amendments

Education / Experience:
• 5 + years as a director, senior manager or service delivery manager supporting network services required
• 10 + years of direct IT management experience required
• Direct experience with leading multiple teams and multiple services (wireless, voice, LAN, WAN, security, network operation center, etc.) concurrently required
• BA/BS Degree required
• Understanding of general data center (Nexus, F5 load balancers, NDFC), voice (PBX’s, IVR’s, VoIP), security (firewalls, access control systems, ACL’s), wireless (controllers, LWAPs, SSID’s), LAN (VLANs, switches, DNAC), WAN (SDN, VPN, ASR’s), situation management (incident management, problem, RCA’s), and other general network services technologies and practices are expected
• Understanding of general project planning principles expected
• Past budgetary and/or sales forecasting responsibilities preferred
• Industry certifications (e.g.: CCNA, CCNP, CISSP, ITIL) a plus
• Past server midrange, application, and/or automation experience a plus
• ITIL understanding/background a plus

Key Responsibilities:
• Must be a strong leader who can run multiple work simultaneously. The candidate will be escalateraisedoth Capgemini and customer representatives to address current or future network services needs
• Must have a deep technical skill of network services and can discuss technologies at an executive level. The candidate’s leadership will be counted upon for significant refresh planning, major incident resolution, communication with the customer, and to assist with proposals.
• Ability to effectively communicate issues, remediation plans, and status on major initiatives to all levels of leadership
• Ability to direct and interact during major outages and/or initiatives
• An understanding of basic project management principals is necessary due to the considerable number of projects that the candidate’s teams will be responsible to deliver. Must have the ability to review detailed project plans and identify major oversights.
• Ability to understand basic accounting principles and to forecast budgets and/or sales
• Ability to use Microsoft Office applications
• Ability to work evenings and weekends as required
• Travel requirements are expected 2-4 times per year

Required Skills:
• Ability to work with non-IT savvy business partners as well as technical staff
• Ability to articulate challenges effectively to Capgemini and customer executives
• Ability to construct action plans and provide oversight to ensure delivery
• Candidate will possess a high-level of written, verbal, presentation & negotiation skills
• Responsible to meet directed deadlines and superb attention to detail
• Initiative-taker with excellent time management skills
• A big picture problem solver

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions using strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get The Future You Want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please get in touch with your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.