YOUR ROLE

Leveraging deepening to expert knowledge of Cash Applications, The Cash Applications Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. May temporarily back up or be the Team Lead and is the key Subject Matter Expert in the team to resolve operational issues that would be raised by more junior team members. Their domain expertise means they are responsible for the transactional process effectiveness of the Cash Application team

YOUR TASKS

• Direct supervisor for the team in Finance Helpline/T&E/O2C Team:
  responsible for effective communication with the team, regular team and individual meetings, feedback provided to the team and individuals on regular basis, creating back up structure and ensuring that it works, informing the team about the main goals for the F&A project, explanation of the goals for the delivery center
• 1st level of contact and operational communication with the client, 1st point of escalation
• Delivering service according to SLA and KPIs
• Responsible for control over the process and the team, Issue solving, suggesting possible changes or solutions to AM or the client
• Involved in audits, reporting and recruitment process

YOUR PROFILE

• 3+ experience in people management
• Related business knowledge, experience in service delivery, experience in Finance & Accounting area
• High level Customer Service skills
• Fluency in English (C1 )skills,
• Client-focus attitude,
• Strong communication and negotiation skills
• Ability of prioritizing and organizing own work in order to deliver to agreed deadlines
• Process management and improvements

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Well-being culture: medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

Apply now!