<div><div><div> <div> <div><h2>Short Description</h2></div> <div><p>As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.</p></div> </div> <div> <div><h2>Qualifications</h2></div> <div><ul> <li><p>Level of languages: English-min B1+ level, Italian C1 level;</p></li> <li><p>Customer service skills;</p></li> <li><p>Strong interpersonal and negotiation skills;</p></li> <li><p>Team player attitude;</p></li> <li><p>Highschool diploma is mandatory.</p></li> </ul></div> </div> <div> <div><h2>Job Responsibilities</h2></div> <div><ul> <li><p>Monitoring accounts and contacting clients (calls, e-mails) to ask about their overdue payments;</p></li> <li><p>Investigating and resolving unapplied payments;</p></li> <li><p>Initiating refunds for the overpayments;</p></li> <li><p>Updating account status records and collection efforts;</p></li> <li><p>Reporting on collections activity and accounts receivables status;</p></li> <li><p>Working schedule: Monday to Friday within business hours.</p></li> </ul></div> </div> </div></div></div>

Romania

Capgemini provides consulting, technology, and digital transformation services. Its Consulting Services segment offers strategy and transformation consulting services, including strategy, technology, data science, and creative design to support various companies and organizations in creating models, products, and services within the digital economy. Capgemini's Technology and Engineering Services segment provides assistance and support to internal IT and engineering teams within clients’ organizations in the cloud, cybersecurity, quality assurance, testing, and new technologies fields. Its Application Services segment devises, develops, implements, and maintains IT applications, such as system integration and application maintenance activities.

Paris, France

Capgemini

Collections Process Associate

Matt Wallaert

Connecting people I'd hire with companies I'd work at

Matt Wallaert's professional network

Want me to connect you? Sign up below. 

If you are hiring and would like me to consider your open roles, please email <a href="mailto:team@mattwallaert.com">team@mattwallaert.com</a>



To help me best support you in your search, please take a few minutes to tell me about what you are looking for in your next role. I'll use this information to help figure out the right connections for you.  Also, if you're not someone I already know, please schedule a time to chat at bit.ly/MattWallaertMeet so I can decide whether you're someone I feel comfortable connecting.

Please note that I give priority to underrepresented candidates. While I encourage everyone to let me know what they are looking for, the dominant use of both my time and social capital is creating a more equitable workplace and that applies here as well.

Please note that I give priority to underrepresented candidates. While I encourage everyone to let me know what they are looking for, the dominant use of both my time and social capital is creating a more equitable workplace and that applies here as well.