Short Description

Collections Team Lead with Spanish

Qualifications

• High level customer service skills and very good communication skills;

• Experience in O2C area is an asset;

• Bachelor’s degree;

• Fluent English and Spanish (minimum B2);

• Very good analytical skills, able to prepare complex analysis and reporting;

• Able to improve the process and to motivate the staff to do the same;

• Ability to delegate tasks and set deadlines.

Job Responsibilities

• Manages a team of Collections Specialists;

• Manages one or a few large customers on the basis of an Account Management approach;

• Ensures the implementation and adherence to the agreed collections policy;

• Responsible for achieving cash collection and ageing targets;

• Acts as first point of escalation for Credit Controllers;

• Manages, implements and maintains the Customer segmentation;

• Drives process redesign to ensure improvement within client context;

• Assesses applicability of GPM processes and matches these to client requirements.