Short Description

In this role you will leverage your deepening knowledge in one process or more and participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective customer service to the client. You will perform tasks in line with the written procedures or assigned by senior staff under supervision.

Qualifications

• Highschool diploma is mandatory;
• Languages: English and Spanish – minimum B2;
• Microsoft Excel skills – intermediate;
• Customer service skills;
• Strong interpersonal and negotiation skills;
• Team player attitude.

Job Responsibilities

• Responsible for chasing outstanding invoices from customers of our clients;
• Contact overdue customers and chase for payment in accordance with rules set by the engagement;
• Issue and monitor automatic and manual reminders to customers;
• Document customer interactions into system;
• Performs basic reconciliations;
• Proactively collect and escalate overdue accounts and ensure customer payment to terms;
• Build and maintain strong relationships with external customers;
• Working schedule: Monday to Friday within business hours.