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Service Delivery Manager - Pune | Mumbai | Bangalore 9 to 12 Years

Capgemini

Capgemini

India
Posted on Oct 8, 2024

Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community — and the world at large.

Job Description

Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.

Job Description - C2

  • Capgemini is Looking for Service Delivery Manager who can be able to Manage Salesforce CRM Projects
  • Successfully manage a RUN engagement by applying ITIL standards and by managing client expectations through SLA
  • Experienced in Managing Multi Org / Global implementations of Salesforce application (Sales, Service, Health clouds)
  • Management and be aware of KM processes that are necessary to effectively manage RUN
  • Responsible for proactive monitoring and ensuring high availability of salesforce applications
  • Responsible for the delivery of all RUN scope activities like Incident, Problem, Environment and Change Management
  • Responsible for quality KPIs through corrective and preventive maintenance activities by engaging in RCA/FMA process and resolutions.
  • Responsible for Weekly/Monthly SLA tracking and reporting
  • Must be able to drive Major Incident management process
  • Ensure minimizing all backlogs of issues reported from production
  • Should have strengths in project planning, resource budgeting/forecasting, estimations, and stakeholder management.
  • Experience in Integration/Middleware/Automation tools/ DevOps would be an added advantage "

Equal Opportunities at frog

Frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.