Service Designer

UK Wide

About the job you’re considering

We are looking for a straight thinking Service Design Consultant to join the award-winning Digital Experience team within Capgemini.

This role is dynamic and hands-on. You will be expected to support our delivery through user-centred design methods: translate user needs, business objectives, and technology capabilities into world-class services for leading companies and government.

Your role

The services we create with our clients are often transformational – the solution may not be obvious, and we need a service designer who can make sense where there is very little framework or direction. This may mean resetting the direction for a project or asking fundamental questions.

You will need to be comfortable facilitating workshops with senior stakeholders, managing and undertaking research with users and express your ideas and insights using personas, prototypes, user journeys and service blueprints.

You’ll be experienced:

• Evaluating existing services in terms of usefulness, usability, content and accessibility
• Working with clients to understand their needs, communicate how our team can help them and design a solution to realise their ambition
• Have an understanding and experience in user research methods. You know when to use those methods and how to apply them correctly
• Planning and conducting behavioural in-context user testing and document the findings
• Providing evidence-based recommendations to the client and internal team and turn insights into opportunities for cost reduction, revenue generation or other business value
• Applying technical knowledge and experience to build prototypes and work with other specialists to do so – you have a broad understanding of parameters, technical restrictions
• Facilitating workshops with stakeholders, users and technical team to drive consensus around the service vision
• Giving support and leadership to the delivery team to take a holistic service design approach
• Helping drive the Experience Design team’s vision and direction

You can bring your whole self to work. At Capgemini equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

Your skills and experience

As an experienced member of the team, you will make a positive impact on the quality of our offer by delivering the service design activity on critical projects. You will also help mentor and support other members of the team and contribute to the development of our strategy.

• Ideally, 4-5 years of industry experience within a service designer role. Preferably working for a consulting firm or agency
• Experience working with government – delivering within the Government Service Standard and managing GDS assessments is highly desirable
• Experience planning, conducting and analysing outputs from user research
• Degree preferred within a design-related or HCI/Usability/Cognitive Psychology discipline
• Candidates must be versed in user-centred design methods and techniques
• Excellence in analytical thinking, process-oriented skills, verbal and written skills
• Experience in working within an Agile manner within a commercial environment
• Ability to work collaboratively within multi-disciplinary teams, multi-vendor teams
• Keen to learn, evolve, and continually challenge yourself and the way you do things
• Good project case studies/portfolio (web-link or PDF) outlining your contribution towards each project (all submissions treated with the strictest confidence)

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Get The Future You Want – what does it mean for you?

Shape Your Path
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Your wellbeing
You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get The Future You Want | www.capgemini.com